Shipping policy

SHIPPING POLICY

ORDER PROCESSING

• Most orders are usually processed and shipped within 1–5 business days, Monday to Friday.

• Custom and special orders may require at least one additional week before shipment.

• Tracking information is sent automatically by email after dispatch. Please also check your spam or junk folder.

UNITED STATES — DDP

• Orders delivered to the United States are shipped DDP — Delivered Duty Paid, regardless of order value.

• EarMen covers applicable import duties, tariffs and customs clearance charges for delivery to the United States.

• Any applicable U.S. sales tax is calculated and charged at checkout.

• Customers in the United States should not be asked to pay additional import duties, tariffs or customs clearance charges upon delivery. If a courier requests such payment, please contact sales@earmen.com before paying it.

ALL OTHER DESTINATIONS — DAP

• Orders delivered outside the United States are shipped DAP — Delivered at Place, regardless of order value.

• Under DAP shipping terms, the customer is responsible for all applicable import duties, VAT, GST, taxes, customs clearance fees, brokerage fees and other charges imposed by the destination country.

• These import-related charges are not included in the product price or shipping charge unless they are explicitly displayed and collected at checkout.

• Where required by local law or customs procedures, the customer is responsible for acting as the importer of record and providing any information or documentation requested by the courier or customs authorities.

CUSTOMER ACCEPTANCE

• By placing an order, the customer confirms that they have reviewed and accepted this Shipping Policy.

• Customers receiving a DAP shipment acknowledge and accept responsibility for paying all applicable import duties, VAT, GST, taxes, customs clearance fees, brokerage fees and other local import charges.

DELIVERY

• International delivery usually takes 1–4 weeks, depending on the destination, courier service, customs processing and local delivery conditions.

• Shipping and delivery times are estimates only. EarMen is not responsible for delays caused by customs authorities, courier services, local authorities, weather conditions, holidays, incorrect delivery information or circumstances outside our reasonable control.

• Customers are responsible for providing a complete and correct shipping address, email address and phone number.

REFUSED, UNCOLLECTED OR UNDELIVERABLE SHIPMENTS

• If a shipment is refused, not collected, or cannot be delivered because of incorrect or incomplete information supplied by the customer, the customer may be responsible for the original shipping cost, return shipping cost, re-shipping cost, courier storage fees, customs-related costs and other direct expenses incurred by EarMen.

• To the extent permitted by applicable law, any approved refund for a refused, abandoned or undeliverable shipment may be reduced by these direct costs.

This Shipping Policy does not limit any mandatory consumer rights that apply under the laws of the customer’s country or region.